Refund and Cancellation Policy
we strive to provide exceptional event planning services to meet and exceed your expectations. We understand that sometimes changes are necessary. This policy outlines the terms for cancellations and refunds for our services.
1. Cancellation Policy
Client-Initiated Cancellations:
- Notice Period: If you need to cancel your event, please provide written notice as soon as possible.
- Cancellation Fees:
- More than 60 days before the event: Full refund minus any non-recoverable expenses already incurred (e.g., vendor deposits).
- 30 to 59 days before the event: 50% of the total event fee will be refunded minus non-recoverable expenses.
- Less than 30 days before the event: No refund will be provided, as significant planning and expenses have already been undertaken.
Force Majeure: In the event of unforeseen circumstances beyond either party’s control (e.g., natural disasters, government restrictions), we will work with you to reschedule the event without additional fees. Refunds in such cases will be evaluated based on non-recoverable expenses.
2. Refund Policy
- Deposits:
- Initial deposits are non-refundable as they secure your event date and initiate planning activities.
- Partial Payments:
- Refunds for partial payments, when applicable, will be issued within 14 business days of an approved cancellation request.
- Full Payments:
- If full payment has been made and the event is canceled within the refundable period stated in the cancellation policy, a refund minus non-recoverable expenses will be processed within 14 business days of the approval.
3. Rescheduling Policy
- Client-Initiated Rescheduling:
- Rescheduling requests must be made in writing at least 30 days before the event date. We will do our best to accommodate your new date. However, rescheduling is subject to availability, and additional fees may apply based on the changes required.
- Rescheduling Fee:
- If rescheduling is requested within 30 days of the event, an administrative fee may be applied to cover adjustments to vendor bookings and other services.
4. Non-Refundable Expenses
- Any non-recoverable costs already paid to third-party vendors (such as venue deposits, catering, and special rentals) will not be eligible for a refund. We will provide an itemized list of such expenses upon request.
5. Refund Process
- Processing Time: Refunds will be processed within 14 business days once the cancellation or refund request is approved.
- Refund Method: Refunds will be issued through the original payment method unless otherwise agreed.
6. Amendments to the Policy
- Konsepts World reserves the right to update or amend this policy at any time. Changes will be communicated through our website or directly to clients when applicable.
Contact Information
If you have any questions or concerns regarding these Terms & Conditions, please contact us:
Email: info@konseptsworld.com
